Refund Policy for Everest VPN
Last Updated: [Nov-16-2023]
Thank you for choosing Everest VPN, owned and operated by [Everest VPN Team]. Our Refund Policy outlines the terms and conditions under which refunds may be issued for our services.
1. Eligibility for Refund
1.1 Subscription Plans: Refunds are eligible for users who have subscribed to Everest VPN’s premium plans (monthly, 3 months, 6 months, or 1 year).
1.2 Within 30 Days: To be eligible for a refund, users must submit a refund request within 30 days from the date of the original purchase.
2. Valid Refund Scenarios
2.1 Technical Issues: Refunds may be granted in cases where the user has encountered persistent technical issues that our support team is unable to resolve.
2.2 Service Unavailability: If Everest VPN experiences prolonged periods of unavailability, users may request a refund for the corresponding period.
3. Refund Process
3.1 Contact Support: To request a refund, users must contact our customer support at support@everestvpn.org within the 30-day eligibility period.
3.2 Provide Information: Users must provide detailed information about the reason for the refund request, including relevant screenshots or error messages.
3.3 Investigation: Our support team will investigate the issue and determine if it qualifies for a refund based on the eligibility criteria.
4. Non-Refundable Scenarios
4.1 User-Requested Cancellations: Refunds will not be issued for users who cancel their subscription voluntarily.
4.2 Abuse of Services: Users engaging in abuse or violation of our Terms and Conditions are not eligible for a refund.
5. Method of Refund
5.1 Original Payment Method: Refunds will be processed using the original payment method used for the purchase.
5.2 Processing Time: Please allow up to [2-7] business days for the refund to reflect in your account.
6. Changes to Refund Policy
6.1 Updates: Everest VPN reserves the right to update or modify this Refund Policy at any time. Users will be notified of such changes.
6.2 Acceptance: Continued use of Everest VPN after notification of changes to the Refund Policy constitutes acceptance of the revised terms.
7. Contact Information
If you have any questions or concerns regarding our Refund Policy, please contact us at:
Everest VPN
Barahakshetra 07, Sunsari Koshi, Nepal
Email: contact@everestvpn.org